Welcome to TASHEVA HOUSEKEEPING

Cleaning Services in London

Terms and Conditions

 

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.

1.ABOUT THIS CONTRACT

Our Terms and Conditions represent a contract. This contract is made between Tasheva Housekeeping Ltd and the Client. You agree that any use of the services provided by Tasheva Housekeeping Ltd shall constitute your acceptance of the Terms and Conditions. Tasheva Housekeeping Ltd agrees to perform the work specified by the Client in professional manner using every care to accomplish a satisfactory service.

 

2.THE SERVICE

All our staff are fully vetted and insured*.

They work as a subcontractor so you have no worries over national insurance, PAYE and Employers Liability Insurance.

Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required. If customer requires an initial meeting before the first cleaning visit a signed Services Agreement must be returned to THS prior to the visit.

Tasheva Housekeeping Ltd will endeavor to find a replacement cleaner as soon as possible, normally within 3 working days. Tasheva Housekeeping Ltd will make every effort to provide a temporary cleaner in the event of sickness or holiday.

We interview and obtain references for every cleaner representing Tasheva Housekeeping Ltd. The cleaners must provide us with a copy of their passport or driving license as well as a proof of permanent address to sign a contract. Please note that the Client is not allowed to hire or offer work to any previous or present stuff of Tasheva Housekeeping Ltd without the consent of Tasheva Housekeeping Ltd otherwise a legal action will be taken.

3.LIABILITY

Below is a list of conditions Tasheva Housekeeping Ltd cannot be held responsible for:

Domestic cleaning job not complete due to the lack of suitable cleaning equipment (e.g. vacuum cleaner, mop, sponge, cleaning liquids etc.)

An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the Client’s cleaning equipment and materials and in accordance with the industry standard cleaning methods as described in the Company’s method statements;

Accidental damages due to faulty equipment provided by the Client.

Any accidental damages caused by a cleaner working on behalf of Tasheva Housekeeping Ltd, if there is an outstanding amount owed by the Client to Tasheva Housekeeping Ltd (excluding payment due for the cleaning visit when the accident happened).

Tasheva Housekeeping Ltd has to have a chance to rectify any problems arising as a result of its work. If the Client is dissatisfied with the work Tasheva Housekeeping Ltd has done on his request then Tasheva’s operatives must be allowed to come back and re-do the job.

Late arrival of Company operatives at the service address. The Company operative’s endeavors to be right on time but sometimes due to transport related and other problems that are beyond the Company’s control. The Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

The Client must allow the cleaner access to hot water and power. All fragile and highly breakable items must be secured or removed. Items excluded of liability are: cash, items of sentimental value, art and antiques.

Cleaners will be responsible for the replacement cost incurred in the unlikely event of the client’s keys being lost. In the event that keys provided by you are lost the cleaner will be only liable up to a maximum fee of £30.00 for a replacement set/locksmith fees.

The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.

The Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.

If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.

In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

The Client must request any refunds or adjustments to the Company directly and subject to approval by the Company.

The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee shown in part 2.

We reserve the right to refuse, cease or stop the job at any point if our staff is abused – verbally or otherwise.

While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.

If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.

The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.

No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.

Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. that cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.

Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.

Our Basic or Professional Gardening services do not include waste collection. That is a separate service we offer – please see the junk removal page.

We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.

4.COMPLAINTS

No refund claims will be considered once the cleaning service has been carried out.

All complaints must be received in writing by letter, fax or email: info@tasheva-housekeeping.co.uk

If the Client is unpleased with a currently occurring service, the Company asks that the Client notify us as soon as he notices anything that might be to his dislike by calling Mob. +44 (0)78 6872 4913. Please do not wait until the service is ending.

5.MAINTENANCE

The Client is responsible for the provision of cleaning materials and equipment when booking regular or one-off cleaning service, unless other agreements have been made. If the customer doesn’t have cleaning materials or value on utility and laundry cards and customer asks us to purchase said items on their behalf, customer understands that an applicable service charge will be assessed. Cleaning equipment must be in full working order. In the case where cleaning materials and equipment are not provided/not in full working order, the result from the cleaning visit may not be successful, Tasheva Housekeeping Ltd cannot be held responsible and no refund can be claimed by the Client for the job in question.

To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc.

To pay promptly for all cleaning hours provided.

Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Tasheva Housekeeping Ltd.

All cleaning equipment should be safe and in full working order. If the customer does not have cleaning materials or value on utility and laundry cards and customer asks Tasheva Housekeeping Ltd to purchase said items on their behalf, customer understands that an applicable service charge will be assessed. The client understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning.

6.PRICES

We use national average room sizes when calculating the price over the telephone.

The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.

For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

 

6.1. Regular Domestic & Office cleaning service:

A signed acceptance of a cleaning order confirmation is required before work commences.

Tasheva Housekeeping Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.

Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge.

Our customers can pay cash directly to the cleaner after each visit or with Standing Order, upon request.

If company account is used for payment, the client should write down their names, full address and postcode of property in the reference field.

Should a meeting with the cleaner is required by the customer, this should be paid in £10, to cover travel and time expenses.

We require all cleaning materials, equipment and detergents to be provided by our clients.

All cleaning appointments should be booked for the same day and time of the week for every appointment.

We cannot reschedule any regular services. We have no availability to send a cleaner at a time and day different than the scheduled.

Our minimum is 3 hours for the weekly and fortnightly service.

Any appointments of 3 hours should be scheduled for the afternoon.

The customer is responsible for providing access to the property at the scheduled time.

Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.

We will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

The Client understands that the price he/she has been quoted is not for a “package deal” and does not include anything a part from cleaning and ironing labor.

 

6.2. End of Tenancy & After builders cleaning

A signed acceptance of a cleaning order confirmation is required before work commences.

Tasheva Housekeeping Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.

The client is advised to check the quality of the cleaning work carried out immediately after completion of the work

Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge.

We will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

Post Construction Cleaning (After Builders Cleaning), Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore we advise the customer to ask for our special cleaning services: After Builders Cleaning (please see End of Tenancy Cleaning’s terms) and After Party Cleaning.

The property must be vacated.

Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge.

All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials and he/she asks Tasheva Housekeeping Ltd to purchase required items on their behalf, he/she understands that an applicable service charge will be assessed.

We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.

 

6.3. One-off Domestic/ Office cleaning:

A signed acceptance of a cleaning order confirmation is required before work commences.

Tasheva Housekeeping Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.

The client is advised to check the quality of the cleaning work carried out immediately after completion of the work

Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge.

There is a minimum of 3 hours per cleaning visit.

The Client agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Tasheva Housekeeping Ltd

All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials and he/she asks Tasheva Housekeeping Ltd to purchase required items on their behalf, he/she understands that an applicable service charge will be assessed.

 

6.4. After Party Cleaning & Spring Cleaning

A signed acceptance of a cleaning order confirmation is required before work commences.

Tasheva Housekeeping Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.

Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge.

The Client agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Tasheva Housekeeping Ltd

All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials and he/she asks Tasheva Housekeeping Ltd to purchase required items on their behalf, he/she understands that an applicable service charge will be assessed.

The client is advised to check the quality of the cleaning work carried out immediately after completion of the work

There is a minimum of 3 hours per cleaning visit.

 

6.5. Carpet / Upholstery/ Hard Floor Cleaning

Please note: There is a minimum charge of £50 per visit. Parking fee and congestion charge may apply.

A signed acceptance of a cleaning order confirmation is required before work commences.

Tasheva Housekeeping Ltd reserves the right to amend the initial quotation, should the client’s original requirements change.

We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet that has not completely dried.

The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.

Carpet Cleaning booked along with End of Tenancy Cleaning is not part of the 48 hours guarantee that applies for End of Tenancy Cleaning.

 

6.6. Curtains, Garments Dry Cleaning/Laundering

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes that, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can’t guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

7. CANCELLATION

 

7.1. Regular Domestic cleaning

The Client may cancel/skip a cleaning visit by giving at least 28 hours notice. If not notified on time Tasheva Housekeeping Ltd will charge the full amount for the cleaning visit and no refund can be claimed. The Client may terminate the regular cleaning service by giving 30 days prior notice in writing specifying last cleaning date.

The Client must pay to Tasheva Housekeeping Ltd any amounts that he/she owes under the agreement. Tasheva Housekeeping Ltd reserves the right to cancel the cleaning service with immediate effect due to non -payment. The customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.

Regular weekly cleans – The Customer agrees to have at least 4 cleaning visits carried out through the 30 days period in case of termination of the service . The Customer agrees to pay for 2 visits if the customer has given less than 30 days advanced notice.

Biweekly regular cleans – The Customer agrees to have at least 2 cleaning visits carried out through the 30 days period in case of termination of the service . The Customer agrees to pay for 4 visits if the customer has given less than 30 days advanced notice.

Customer has the right to terminate the service without giving one month advanced notice before or immediately after the firs cleaning visit only.

 

7.2. One-off & Spring Cleaning:

Customer may cancel the scheduled cleaning job at least 48 hours prior to the agreed start time. Customer agrees to pay £45.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay £45.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.

 

7.3. End of tenancy cleaning, After Builders cleaning & Carpet cleaning:

Customer may cancel the scheduled cleaning job at least 48 hours prior to the agreed start time. Customer agrees to pay 50% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Tasheva Housekeeping Ltd then the customer agrees that deposit funds may be used to cover the cancellation fee.

8. PAYMENT

Payment must be made by Standing Order, paid into our nominated account, cash or cheque on the day of the visit. Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work. The Client must make payment by cash before the cleaner / cleaning team leaves the Client’s premises.

If card payment, bank transfer or cheque is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the card details or bank transfer in advance.

We require a credit card number in order to hold your booking.

9. OUR CHARGES

Please note all accounts beyond our credit terms will be passed to Debt Collection agency. All accounts without exception will be subject to a surcharge of £60.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note that debt collection companies may add their charges to the outstanding amount. These accounts will also be subject to any legal costs incurred in obtaining settlement.

All invoices must be paid within the agreed terms or the Company may levy a surcharge of 8% per annum above the Bank of England base rate from the due date until the date of actual payment as per The Late Payment & Commercial Debts Act (interest) Act 1988.

If the Cleaner has a wasted journey the Client must pay the cleaner’s reasonable traveling expenses.

All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £40.00 per cheque.

If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the move start time you will be charged the value of the job in full.

If Tasheva Housekeeping Ltd operatives need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £17.00 charge may apply. The client understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning labour.

10. SPECIAL OFFER CONDITIONS

Promotional offer cannot be combined with other offers or discounts.

Promotional offer does not apply for minimum charges.

Promotional offer does not apply for junk removal services.

If you have any questions relating to these Redeem conditions please contact us.

Promotional offer applies for all new bookings above £100.

Certain surcharges can apply for specific areas due to limited and/or no parking, difficult access or time to reach.

11. CUSTOMER CARE

We want to keep in regular contact with you in order to ensure that you get the best possible service from Tasheva Housekeeping Ltd.

Please feel free to contact us by telephone or through our website.

12. SAME TEAMS

We do endeavour to provide the same cleaning team where appropriate or requested. However this may not always be possible due to holidays, absences, varying cleaning frequencies & other commitments.

13. INSURANCE

We are fully insured for public liability, employer’s liability, and consequential loss of keys.

Our accidental damage insurance is subject to an excess of £250. We do not provide cover for accidental damage for the first £250 of any loss. Please make your own insurance arrangements for the excess.

All our teams are fully trained and endeavour to treat your home and possessions with the greatest care.

14. SPECIAL CIRCUMSTANCES

Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.

If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date.

We will treat your home with the greatest of care. Please inform us of any items that are irreplaceable, so that we can make special arrangements for care.

15. AFTER CANCELLATION OF THE CLEANING SERVICE

By entering into service agreement with Tasheva Housekeeping Ltd, the Client agrees that after the termination of the cleaning service he/she will not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Tasheva Housekeeping Ltd.

If the client does wish to hire or use home-related services provided by such a cleaner our referral fee is £1,000.00 per person should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by the Company, or employed/sub-contracted by the Company within the 1 year period prior to such employment.

The Client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.

APPENDIX

By ordering Tasheva Housekeeping Ltd by phone or e-mail the customer agrees to be bound by Tasheva Housekeeping terms and conditions.

The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

Tasheva Housekeeping Ltd reserves the right to make any changes to any part of these terms and conditions at its sole discretion. If we change the Terms than we will update the content. Your use of service is subject to the most current version of the Terms & Conditions at the time of such use.

Data Protection Act By providing us with the information overleaf you consent to us obtaining (whether from you or from others), holding and using personal data about you in connection with the business of domestic cleaning services as specified above and overleaf for so long as may be reasonably required for our legitimate purposes.

This website is owned by Tasheva Housekeeping Ltd.

Registered in England and Wales, trading as Tasheva-housekeeping.co.uk

Registration Number: 7208368

Testimonials

Thank you for the spotless work and professionalism!

Emily Tassi Stat Pro Ltd

Stella Just to say thank you & your team for a job well done in our office & trust you will be doing a fab job in our flat as well. The office looks great, cleaned & fresh! Much appreciated.Many thanks

Moz Yune Manager Natural Resource Consulting Limited

Thank you so much for sending me Dani. She is very good and I am very happy with hyour service and I will continue as I mentioned to you every other week.

Najwa Saied

  • Domestic Cleaning

    Tasheva Housekeeping is able to provide vetted, extensively trained, trustworthy and fully equipped Domestic Cleaning help. Our Regular Domestic Cleaning service can include all necessary materials and equipment, and we offer flexible times and intervals to customers all over London.
  • End of tenancy clean

    We understand how important for you is to have the property professionally cleaned and checked. That’s why we offer comprehensive End of Tenancy Cleaning and try to maintain highest standards reflecting the cleanliness required by major national UK letting agents
  • Carpet Cleaning

    If you are moving in/out or if your tenancy agreement comes to an end, Professional Carpet Cleaning is needed. This service is also available when you need a Spring Cleaning and After Builders Clean or you can book on its own.
  • Office Cleaning

    We understand that business can be stressful and that’s where we can come handy with our flexible and versatile Office Cleaning Service. Tasheva Housekeeping will not only help you maintain and create a healthy more clean environment, but also give you a positive atmosphere at work.